Premium customer service is our strength!
RIGGTEK is a manufacturer of innovative dissolution test devices with ISO-qualified premium quality for more than 25 years. As the customer, you are always at the center of everything we do. Whether in development, production, sales or service - we want to fulfill your requirements and wishes
- individually
- goal-oriented
- full
- sustainable
- fast and
- in premium quality.
A tailored range of products and services is our claim of premium customer service.
A quick access to the responsible RIGGTEK employees is always the beginning. Basically, two teams are always available for you at RIGGTEK:
The sales / sales team
- for advice and sales of new products and
- of accessories and consumables.
The service / support team
- for advice and the sale of wear or spare parts and
- Inquiries regarding maintenance, qualifications or repairs.
In our "contact center" you will find the contacts for your request.
Information
We want to give you comprehensive information about our products and services.
Whether via the Internet, email, brochures or telephone, the information before an individual consultation should already answer many of your questions.
Wishes and Suggestions
Your wishes and suggestions as a customer are the basis of our work for us.
That is why we are always very grateful for a close exchange with you.
Direct Line
Whether by phone, email or internet, we are always there for you!
Our highly qualified team will respond to your inquiries regarding sales or service within 24 hours.
Consultation
For us, individual and detailed advice is crucial for long-term satisfaction.
That is why we listen to you closely and offer you solutions tailored to your needs.
Offer
Offers that are tailored to your requirements are a matter of course for us.
Whether for new devices, accessories, spare and wear parts or for services such as maintenance and repairs, we tailor our offers to suit you.
Purchase Order
We will keep you up to date even after your order has been placed.
We will contact you immediately if there is any need for coordination until delivery.
Trainings
Practical training courses give you quick security when using our devices.
Even after the first training session, we are always available to answer any questions that arise later.
Remote Support
Should email and phone not last long, we also offer remote support.
Our remote support offers you fast, location-independent support via the PC.
On Site
Whether advice, demonstrations, training, installations, maintenance, qualifications or repairs, a visit to your site is often the best way to quickly fulfill your concerns.
That is why we always make our way to you as quickly as possible.