Contact us by Phone: +49 89 2302469-0

After Sales Support

The RIGGTEK service team ensures that each of our delivered systems works to your complete satisfaction for many years.

Our philosophy is to provide you with the best possible service quality in after sales worldwide

  • to minimize the risk of failure
  • to keep running laboratory costs low
  • to save time
  • to deliver precise measurements and test results
  • to save administrative work for your tools and test equipment
  • to remind you of appointments for your re-qualification
  • to secure the long-term value of your devices
  • to provide¬†application security during operation
  • to ensure fast delivery of wear and spare parts and
  • to guarantee quick help in the event of an error

 

Our service team looks forward to your inquiry regarding
  • Advice and sales of wear or spare parts
  • Training, installations, maintenance, qualifications or repairs

We will respond to your requests within 24 hours. Find the right contact in our contact center.

 

Our after sales service offers:

Consultation

For us, individual and detailed advice is crucial for long-term satisfaction.

That is why we listen to you closely and offer you solutions tailored to your needs.

Trainings

Practical training courses give you quick security when using our devices.

Even after the first training session, we are always available to answer any questions that arise later.

Remote Support

Should email and phone not last long, we also offer remote support.

Our remote support offers you fast, location-independent support via the PC.

Repairs On Site

Our highly qualified service technicians will of course come directly to you for repairs in most regions of the world.

Repairs Inhous

If it is more efficient, we also offer repairs in the RIGGTEK workshop.

Commissioning

Whether new installations or commissioning after moving, we ensure a smooth start.

Preventative Maintenance

A comprehensive inspection with preventive maintenance actions ensures that your instruements will last a long time.

That is why maintenance is always part of our qualifications.

Qualification

We offer you compliant qualifications that are perfectly tailored to the device.

Whether IQ, OQ, PQ or PVT (Prednisone Test) etc. - just ask us.

Measuring Device Calibration

Whether balances, calipers, stopwatches, wobble meters, etc. - we would be happy to take on the routine calibration or qualification for you.